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FAQs FAQs

FAQs FAQs

Shipping

Shipping Method

Q: How do you ship and what is the price ?
A: Shipping costs vary depending on your items and shipping option.

Q: Where do you ship ?
A: We only ship the items to USA due to license resctriciton.


Shipping Time

Q: How long will my order take to be delivered?
A:

USPS: Domestic Ground Shipping - 

Orders are fulfilled, packed, and shipped M-F within 3 business days. Average delivery time to your customers is 5-7 business days.

Note: If an order is placed after 3pm on Friday, or during the weekend the order will be fulfilled, and processed the next business day.


Q: How can I track my order?
A: We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

Q: When will my tracking information appear?
A: You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. 
once the shipment has left the fulfillment centre of your online shop.

Q: Why can't I track my order on your website?
A: Please note that the tracking information will be displayed after 2-5 days after being updated.For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information 
about your package, please track again later.

Q: Why is my shipment status unchanged?
A: Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.



Payment

Payment Method

Q: How can I pay for my order?
A: We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Shipping

Shipping Method

Q: How do you ship and what is the price ?
A: Shipping costs vary depending on your items and shipping option.

Q: Where do you ship ?
A: We only ship the items to USA due to license resctriciton.


Shipping Time

Q: How long will my order take to be delivered?
A:

USPS: Domestic Ground Shipping - 

Orders are fulfilled, packed, and shipped M-F within 3 business days. Average delivery time to your customers is 5-7 business days.

Note: If an order is placed after 3pm on Friday, or during the weekend the order will be fulfilled, and processed the next business day.


Q: How can I track my order?
A: We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

Q: When will my tracking information appear?
A: You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. 
once the shipment has left the fulfillment centre of your online shop.

Q: Why can't I track my order on your website?
A: Please note that the tracking information will be displayed after 2-5 days after being updated.For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information 
about your package, please track again later.

Q: Why is my shipment status unchanged?
A: Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.



Payment

Payment Method

Q: How can I pay for my order?
A: We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

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